Call Recording & Summaries
Every phone call recorded and summarised by AI. The caller's name, what they needed, and what to do next — all written down automatically.
The Problem
Important details get lost after phone calls. "What did the patient say?" Nobody remembers exactly. "Did they say Tuesday or Thursday?" Nobody wrote it down. When things go wrong, there's no record of what was actually said. Staff get blamed, patients get frustrated, and you have no way to check what really happened. Sticky notes and half-remembered conversations aren't good enough.
How It Works
Calls are recorded automatically
Every incoming and outgoing call is recorded in the background. Your team doesn't need to press anything or remember to start recording — it just happens.
AI transcribes the conversation
The recording is turned into a written transcript. Every word, both sides of the conversation, typed out accurately so you can read it later.
Key details pulled out
The AI picks out the important bits — the caller's name, why they called, any action items, and what was agreed. No need to read the full transcript unless you want to.
Summary saved to the record
The summary is saved to the patient's file or your team's task list. Everything is documented, searchable, and available when you need it.
What You Get
Nothing gets forgotten
Every call is documented. No more "I think they said..." — you have the exact words right there.
Automatic documentation
Staff don't need to write call notes anymore. The AI does it for them, faster and more accurately.
Searchable call history
Need to find what was said last month? Search by patient name, date, or keywords. It's all there.
Resolves disputes
If a patient says "I was told X" and your staff says otherwise, you can check the recording. Protects everyone.
Training and quality
Review how calls are handled. Spot problems early. Help new staff learn from real conversations.
Every call captured, every detail saved
Find out how call recording and AI summaries can protect your practice and save your team from manual note-taking.
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